Fair Usage and Acceptable Use Policy

When using this webmail, related mail services, Internet access related to this Service, hosting, internetworking, or any other message or communication services available on or through our systems (collectively, the “Services”), you (the “Customer”) agree to abide by this Fair Usage and Acceptable Use Policy (the “Policy”). This includes mailbox hosting, sending and receiving email by any means (webmail, SMTP, IMAP, POP, or similar), and related messaging. Violation of this Policy constitutes a violation of the terms of your service agreement with this webservice provider.

Effective date: September 6, 2026

A “Customer” is an individual or organization that has a service agreement or contract with this webservice provider for use of the Services, or otherwise uses the Services. To ensure a reliable, secure, and high-performing email experience for all users, this Policy governs use of this webmail and related mail services. We reserve the right to temporarily suspend or permanently terminate any account that violates these terms or negatively impacts our network or mail-system performance.

1. Consequences of breach

If the Customer engages in any prohibited activity described below it may, at the sole discretion of this webservice provider and without notice, result in the immediate:

Such activities may also result in civil or criminal liability. The Customer is responsible for use of the Services by any third party who directly or indirectly utilizes the Services provided to the Customer, whether or not such use was authorized.

2. Disclaimer and assumption of risk

Notwithstanding this Policy, the Customer makes use of the Services at its own risk. Risks include, among other things, credit card theft, identity theft, fraud, solicitation, stalking, invasion of privacy, unwanted receipt of offensive or obscene material, trespass to chattels, or denial-of-service attacks. We expressly disclaim any obligation to monitor Customers and other users with respect to violations of this Policy, and accept no responsibility, whether in contract, tort, or otherwise, for any damage sustained by the Customer or any users in using the Services.

3. Cooperation with other providers and law enforcement

We may cooperate with other on-line service providers to discourage and resist abuses of acceptable use policies. We reserve the right to report illegal activities to governmental authorities and to assist them in any prosecution.

4. Prohibited activities

You agree not to use, or allow your account to be used, for any of the following:

4.1 Spam, malware, phishing, and harassment

4.2 Criminal offences

While using the Services, the Customer is prohibited from posting, uploading, reproducing, distributing, or otherwise transmitting information or materials where such activity constitutes a criminal offence, or from otherwise engaging in or assisting others to engage in any criminal offence, including but not limited to:

4.3 Civil offences and violations of the rights of others

The Customer is prohibited from activities that give rise to civil liability or that violate the rights of this webservice provider or any third party, including but not limited to:

4.4 Other prohibited network and security activities

The Customer is prohibited from engaging in or assisting others to engage in any activity that: (1) violates applicable policies, rules, or guidelines of this webservice provider or other on-line service providers; (2) disrupts or threatens the integrity, operation, or security of any Service or any computer or Internet system; (3) elicits complaints from other Internet users or Internet service providers; (4) is contrary to any law or regulation; or (5) is otherwise objectionable. Examples include, but are not limited to:

5. Service volume limits

To prevent system strain and blockages, the following standard boundaries apply per account:

6. Compromised accounts and automated abuse

You are responsible for securing your login credentials. If your account is compromised by an external attacker or infected by malware, it may be used for bad behavior without your knowledge.

7. Enforcement and remediation

If an account violates this policy, we will take action based on the severity of the infraction:

8. Indemnification

The Customer will indemnify and hold harmless this webservice provider from all demands, claims, proceedings, awards, actions, damages, losses, costs, charges, and expenses, including legal fees, incurred by or made against this webservice provider, which result from or relate to violation by the Customer of this Policy. The Customer shall give this webservice provider prompt notice of any such demand, claim, or proceeding of which the Customer is aware.

9. Changes to this policy

The terms of this Policy may change at any time. We may update this Fair Usage and Acceptable Use Policy from time to time. The effective date at the top of this page will be revised when changes are made. The Customer is responsible for reviewing this Policy to obtain timely notice of changes. Continued use of the service after an update constitutes acceptance of the revised policy.

10. Governing law

This Policy is governed exclusively by and construed in accordance with the laws of the province in which the Customer billing address is located. If any provision in this Policy is declared invalid or in conflict with any such law or regulation, that provision may be deleted or modified without affecting the validity of the other provisions.

11. Contact

If you have questions about this Fair Usage and Acceptable Use Policy, wish to report Internet abuses, or need help reinstating an account after a protective suspension, please contact: customerservice@fibernetics.ca.

By using our mail service or webmail, you acknowledge that you have read and agree to this Fair Usage and Acceptable Use Policy.

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